privacy policy

1. INTRODUCTION

1.1: The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used.  This privacy policy provides you with details of how we collect and process your personal data through your use of our site, www.nutterdogs.co.uk, including any information you may provide through our site when you enquire about a service, sign up to our newsletter, or take part in a prize draw or competition.

1.2: Sophie Smith trading as Nutter Dogs is the data controller and is responsible for your personal data.

  • Full name of legal entity: Nutter Dogs
  • Email address: info@nutterdogs.co.uk
  • Telephone number: 07383 012653

1.3: Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this. By providing us with your data, you warrant to us that you are over 13 years of age.

1.4: We may update this policy from time to time without notice to you, so please check it regularly.

1.5: It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@nutterdogs.co.uk

2. HOW WE COLLECT DATA ABOUT YOU

2.1: We may collect information about you in the following ways:

  • You contact us with enquiries or other correspondence via social media, the website contact form, or email;
  • You complete a contract at a consultation or training class, including but not limited to: dog walking contract, dog jogging contract, socialisation session contract, 1 to 1 training contract, or training class contract;
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies;
  • Analytics providers such as Google or Wix (website host) based outside the EU.

2.2: We may collect and process information about you, such as:

  • Your name, address, email address, telephone number and other contact information (including details of your social media accounts/profiles);
  • Information you enter into our website;
  • Records of your correspondence with us;
  • Your preferences in receiving marketing communications from us and your communication preferences.

2.3: We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

2.4: We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences

3. WHY YOUR DATA IS BEING COLLECTED

3.1: We will process your personal information in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:

  • To provide you with the services, products or information you have asked for;
  • To notify you of changes to our legal terms, compliance requirements, etc.;
  • To inform you of any changes to our services due to reasons including but not limited to holidays or adverse weather conditions;
  • To comply with applicable laws and regulations, and requests from statutory agencies;
  • For our own internal administrative purposes and keep a record of your relationship with us;
  • For marketing purposes, to provide you with information about us, our upcoming events and classes, our services, and any other information, products or services that we provide or provide access to;
  • To provide essential event information where you have signed up to take part;
  • To manage your communication preferences with us generally.

3.2: Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so, provided we respect your legal rights.

3.3: We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.

4. WHO HAS ACCESS TO YOUR DATA & SHARING OF DATA

4.1: Only the named owner of Nutter Dogs, Sophie Smith, will have access to your data.

4.2: You may be invited on social media to join an event (hosted by Nutter Dogs official Facebook page) or group in order to communicate information relevant to the class, workshop or other service you have signed up for. If you join said event or group, you should be aware that other social media users outside of the event or group may be able to view your attendance or posts in the event or group.

4.3: We will not sell your data to third parties for marketing purposes.

4.4: We will not share your personal data with third parties except in accordance with this policy or when we have your permission.

4.5: We may disclose your information to other organisations and agencies if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property or safety of us or others.

5. STORAGE OF DATA

5.1: All information you provide to us is stored on secure servers, in accordance with our internal security policies. Hard copies of signed contracts are held in a secure location for no more than 12 months, after which they are destroyed (and a new contract must be signed if continuing services are required).

5.2: The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@nutterdogs.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

7. THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

8. COOKIES

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. CHANGES TO PRIVACY POLICY

We keep this Policy under regular review. This Policy was last updated in May 2018, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@nutterdogs.co.uk